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  • A CRM System Could Increase Sales by Almost a Third
    April 15, 2016 Greg Knowles

    A CRM System Could Increase Sales by Almost a Third

    So, how do you manage your customer relationships? If words like “phone,” “notebook,” “cocktail napkin” or “old computer system” come to mind, then you’re missing out on a big opportunity. That’s because even though customers are human, building and managing today’s customer relationships has gone high-tech. Companies are investing in customer relationship management (CRM) systems to [...]

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  • 5 Ways to Keep Customers  From Jumping Ship
    March 18, 2016 Greg Knowles

    5 Ways to Keep Customers From Jumping Ship

    You are a leader in your field. Everything you do is top-of-the-line, and you offer the highest level of service. Your customers are happy. Everything seems to be going well, and your business will continue to be successful. Or will it? In today’s competitive world, it’s easy for your customers to search out and connect [...]

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  • How to Avoid Developing a Product or Service that Fails
    March 2, 2016 Greg Knowles

    How to Avoid Developing a Product or Service that Fails

    As a contractor or end-point service company, you may not build a ton of products, but you probably create new processes all the time. I was fascinated to learn that the MVP (minimum viable product) concept applies not only to making products, but to creating processes. Let’s take a closer look at this concept. According to a [...]

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  • How to Do Staffing Changes Right
    February 9, 2016 Greg Knowles

    How to Do Staffing Changes Right

    You know it’s time to make some changes to your workforce. You’ve been thinking about it for a long time. Maybe you added new systems to your business that have made managing it more efficient. Now that the systems are up-and-running, it’s time to lay-off some employees because you’re over-staffed. Perhaps you’ve reorganized how you [...]

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