Resource Center Blog

So, how do you manage your customer relationships? If words like “phone,” “notebook,” “cocktail napkin” or “old computer system” come to mind, then you’re missing out on a big opportunity. That’s because even though customers are human, building and managing today’s customer relationships has gone high-tech. Companies are investing in customer relationship management (CRM) systems to [...]

Small problems can create big barriers for business, and countless companies face them each and every day. Even worse, most don’t realize just how distracting, time consuming and destructive they really are. Do any of these “little” problems ring true for your business? It takes too long for your team to locate common, everyday supplies and [...]

You are a leader in your field. Everything you do is top-of-the-line, and you offer the highest level of service. Your customers are happy. Everything seems to be going well, and your business will continue to be successful. Or will it? In today’s competitive world, it’s easy for your customers to search out and connect [...]

As a contractor or end-point service company, you may not build a ton of products, but you probably create new processes all the time. I was fascinated to learn that the MVP (minimum viable product) concept applies not only to making products, but to creating processes. Let’s take a closer look at this concept. According to a [...]

You know it’s time to make some changes to your workforce. You’ve been thinking about it for a long time. Maybe you added new systems to your business that have made managing it more efficient. Now that the systems are up-and-running, it’s time to lay-off some employees because you’re over-staffed. Perhaps you’ve reorganized how you [...]

Deadlines scare most people. They try to avoid them. Or go soft when it comes to meeting them. In fact, there is a whole movement against deadlines and how they suck creative energy and innovative thinking. But they shouldn’t frighten you. And you definitely shouldn’t avoid them. Why? Because a deadline could be the best [...]