ATI's Top FAQs Answered for Portable Power Procurement
The absence of portable power during a power failure can be detrimental to businesses. It brings work to a halt, disrupts operations, and ultimately leads to wasted time and lost revenue. As a leading provider of portable power products, our mission to help our customers succeed is at the heart of everything that we do. ATI understands that our customers may have questions about our equipment and services. In this article, we’ll address some of our customers' most frequently asked questions (FAQs) to provide clarity and assist you in making well-informed decisions!
What Kind of Portable Power Equipment Does ATI Offer?
ATI Electrical Supply is a full-line distributor of portable power equipment. We specialize in temporary power distribution equipment such as transfer switches, cable assemblies, camlock connectors, and all-things generator related. We also offer switchgear solutions for commercial or industrial jobs.
One of our specialties is custom-made equipment tailored to meet your exact specifications. All our products are engineered to align with industry standards, so you can always trust that our products will deliver premium performance on the job site.
One of our core principles is to provide amazing customer service. Our team of electrical professionals are always willing to go the extra mile to help our customers thrive. We offer speedy, friendly, and effective communication. Contact us on our online chat for speedy service with a live rep, or feel free to email us at PPG@ATIelectrical.com or call us anytime at (800)-597-9311.
How Accurate Are Your Lead Times for Portable Power Equipment?
We are 100% dedicated to offering the shortest and most accurate lead times in the portable power industry. We keep select camlock connectors and most gauges of Type W and Type SC cables in stock to make sure that our customers always have access to what they need as soon as possible. We also offer same-day shipping on select products.
If we receive an order that is not currently in stock, an ATI representative will reach out to you that very same day to provide an accurate lead time. If the lead time proposed does not meet your timeframe requirements, we will offer a suitable replacement that we have in stock.
If you need your products in a hurry, we often recommend choosing expedited shipping options that we offer online such as Next-day air, 2-day, and 3-day shipments. If you would like to double check that the item you need is in stock, our sales reps can verify availability in just a few seconds.
How Do I Find Portable Power Equipment Not Listed on ATI's Website?
If you’re unable to find the product that you’re looking for on our website, we recommend contacting one of our sales representatives and they will happily source the product for you. You can contact a rep using our online chat, via phone at (800)-597-9311, or email us anytime at PPG@ATIelectrical.com.
Our sales professionals have years of experience solving our customers’ problems with our products and shipping equipment in short time frames. Our team of experts is always here to help! Just let us know the part number that you’re looking for, or what issues you’re hoping to solve with portable power equipment. Our sales team will promptly reply and help you find the equipment that you need.
What Is ATI's Return Policy?
We understand that sometimes the needs of a project may change, and you may no longer need the equipment that was previously purchased. If you need to return a product, simply contact an ATI team member and we’ll issue you an RMA. As soon as you receive your approved RMA, you will have 30 days to return the product before the RMA expires. ATI does not accept returns after the 30-day time frame expires. We request that customers ship all returns with the products encased in their original packaging.
All returns are subject to a minimum 25% restocking fee to be paid by the customer. However, if ATI pulled the wrong product or shipped it incorrectly, we’ll cover the 25% cost of return shipping. We will send you a packing slip to use so we can track the returning product and minimize delays.
There are certain products that we don’t offer returns on, such as custom-built products, custom-cut wire lengths, or equipment that was damaged after our customers received their shipment.
We hope that this FAQ guide has helped to clarify questions that you may have. If you have any other questions, contact us at (800)-597-9311 or PPG@atielectrical.com for additional information. Our team is always ready to assist you!