Resource Center Questions

What is the Resource Center?
The resource center is your a one-stop-shop for inventory management, electrical industry, and other types of knowledge you can use on a daily basis.
What can I find here?
Helpful articles on how to improve your business, whitepapers on the latest industry trends, and guides on how to utilize the ATI Partner Program to it’s fullest just to name a few.
How do I learn about new resources when they come out?
Subscribe! When new resources come our we will email them straight to your inbox. Just subscribe using the form on the right titled “BOOST YOUR PROFITS USING BETTER ASSET MANAGEMENT”
When do new resource get created??
We try to put out new resources as often as we can. We will be putting out new resources at least monthly.

 

ATI Questions

Who is ATI?
We are an electrical distributor serving the portable power, commercial construction, and industrial end-user markets.
What do they do?
We deliver products and customized solutions to our customers with a combination of speed, service and accuracy that is unrivaled in the world of electrical distribution.
How do they do it?
We reach our customers through ATI customer service reps, applications engineers, and eCommerce.
Why should I do business with ATI?
We intentionally do everything we can to make your life easier nd your business more profitable.

 

Partner Program Questions

What is the ATI Partner Program
The ATI Partner Program is a program that gives its members access to a personalized ordering system, progressively deep discounts, and a dedicated account representative.
How do I join?
Simply take a minute to create an account with a username and password. Click here to start.
How do I increase my partner discount level?
Once you have reached a certain threshold, you will advance to the next discount level. So the only way to increase your level is to shop now or talk to a sales rep by emailing info@atielectrical.com.

 

Online Store Questions

Is everything you sell on the store?
The e-store focuses on the portable power and entertainment markets.
Do you have product specification sheets for your products on the store?
Our website is primarily focused on the portable power market. We are also a full line distributor of switchgear, wire and cable, instrumentation, and controls. For more information, contact us at: info@atielectrical.com 
Can I order something that is online over the phone?
You certainly can. Give us a call at (702) 576-9200

 

Account Questions

How do I see my order history?
First you need to be logged in. Once you have done that, go to the very top of the page and click on “My Account.” On the My Account page click on My Orders on the dashboard to the left. You will then see a list of your order history.
How do I change my email and password?
Log in, go to My Account. Once you are there, click on the “Account Information” link. From there you will be able to change both email and password.

 

Returns, Shipping, and Payments Questions

What is our return/order cancellations/customer credits policy?
  1. No items will be accepted for return without prior approval from an authorized ATI employee and must be accompanied by an ATI issued RMA within a period of Thirty (30) days following shipment. Material must not be used, altered and must be in original packaging. Cut wire may not be accepted. All returns are subject to a minimum Twenty-five percent (25%) restocking charge. Payments may be applied against open charges at the discretion of ATI. On request, the customer agrees to provide creditor a statement of representation that the undersigned is and remains solvent.
  2. Customer agrees to pay all return freight for any item wanting to be returned. EXCEPTION: INCORRECT orders pulled and shipped by ATI or it’s affiliates – ATI will pay return freight to correct the error. Customer must use an ATI supplied shipping label / Bill of Lading (BOL) – no return shipments will be accepted if shipped “collect” unless otherwise authorized by ATI.
  3. Order cancellations are acceptable only if an authorized ATI representative agrees of such in writing and Buyers agrees to any fees that may have incurred due to restocking charges, manufacture fees and/or fabrication time and material.
  4. The amount of credit may be changed or credit withdrawn by ATI at any time, in its sole discretion.
What types of payment do you accept?
We accept the following forms of payment:

  • Credit Card
    • VISA
    • Master Card
    • Discover
    • American Express
  • Bank Transfer Payment
  • P.O. Number
  • Check / Money Order